Gearset

License requirements: Ticket tracking in Pipelines is available on Deployment Teams and Deployment Enterprise licenses.

Pipelines shows linked tickets on features, pull requests, and releases. You can link a ticket when you create a feature, or add one to a pull request later.

To link a ticket when you create a feature, see <a href="https://docs.gearset.com/en/articles/17338887-configuring-ticket-tracking-in-pipelines">Configuring ticket tracking in Pipelines</a>.

Where do linked tickets show in my pipeline?

The feature sidebar shows the tickets attached to a feature. A feature with one ticket shows its reference, and a feature with several shows a count.

Bundles will also show the tickets from all of the features combined in the same place. 

The same tickets show as pills when you click <code>Commit more changes</code> on an existing feature.

- The feature sidebar shows the tickets attached to a feature. A feature with one ticket shows its reference, and a feature with several shows a count.
- Bundles will also show the tickets from all of the features combined in the same place. 
 
 
 
- The same tickets show as pills when you click <code>Commit more changes</code> on an existing feature.

If you can't access a ticket, Gearset shows its reference only. To see its details, add a personal connection to that ticket system.

When adding Pull Requests into Releases the tickets will combine and show in the Tickets tab in the Pull Request. As shown below: ​

How do I link a ticket to an existing pull request?

In the ticket section, click the <code>add ticket</code> button.

Select the provider that has the ticket you want to add.

1. Open the pull request details.
2. In the ticket section, click the <code>add ticket</code> button. 
 
 
3. Select the provider that has the ticket you want to add.
4. Click <code>Add</code>.

The linked ticket now shows in the pull request details.

What if my tickets don’t show correctly on a pull request?

Check that the pipeline’s ticket system connection exists. See <a href="https://docs.gearset.com/en/articles/17338886-ticket-system-connections-and-permissions-in-pipelines">Ticket system connections and permissions in Pipelines</a>.

In the pull request’s ticket section, click the refresh button:

1. Check that the pipeline’s ticket system connection exists. See <a href="https://docs.gearset.com/en/articles/17338886-ticket-system-connections-and-permissions-in-pipelines">Ticket system connections and permissions in Pipelines</a>.
2. In the pull request’s ticket section, click the refresh button:

How does Gearset link tickets to my pull requests?

Gearset links a ticket that you name in the PR description to the pull request.

Gearset reads ticket references from the pull request title and description. It doesn’t read references from the branch name.

Yes. Turn on <code>Require issue tracking</code> in the <code>Deployment settings</code> on your <code>My account</code> page. Each pull request and Compare and Deploy deployment then needs a linked ticket. ​

Note: This setting currently works for Jira issues and Azure DevOps work items and Asana Tasks (Compare and Deploy) only.

<a href="https://docs.gearset.com/en/articles/17338885-connecting-a-ticket-system-to-gearset">Configuring ticket tracking in Pipelines</a>

<a href="https://docs.gearset.com/en/articles/17338894-updating-a-ticket-s-status-in-pipelines">Updating a ticket's status in Pipelines</a>

<a href="https://docs.gearset.com/en/articles/6166062-promoting-your-first-features-in-gearset-pipelines">Promoting your first features in Gearset Pipelines</a>

<a href="https://docs.gearset.com/en/articles/2288721-contacting-gearset-support">Contacting Gearset support</a>

- <a href="https://docs.gearset.com/en/articles/17338885-connecting-a-ticket-system-to-gearset">Configuring ticket tracking in Pipelines</a>
- <a href="https://docs.gearset.com/en/articles/17338894-updating-a-ticket-s-status-in-pipelines">Updating a ticket's status in Pipelines</a>
- <a href="https://docs.gearset.com/en/articles/6166062-promoting-your-first-features-in-gearset-pipelines">Promoting your first features in Gearset Pipelines</a>
- <a href="https://docs.gearset.com/en/articles/2288721-contacting-gearset-support">Contacting Gearset support</a>

Where linked tickets show in Pipelines, and how to link a ticket to an existing pull request or find a ticket.

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Using tickets in Pipelines

Where do linked tickets show in my pipeline?

Releases

How do I link a ticket to an existing pull request?

What if my tickets don’t show correctly on a pull request?

How does Gearset link tickets to my pull requests?

Can I make my team link a ticket?

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