Gearset was designed to be easy to use and intuitive to learn, but there are always times when you'll have questions as you're getting started with a new tool. When that happens, we're here to help.

If you get stuck, the quickest first stop is to search our documentation, available at https://docs.gearset.com/. We've got a range of articles on Gearset, release management, and frequently asked questions.

We don't outsource our support - when you talk to us, you're talking to the people building and supporting the app from Cambridge, UK and Chicago, US. 

Our core support hours are Monday - Friday midnight - 6pm PST time. During this period we aim to response to you in minutes rather than hours.

If you can't find the answer you're looking for, there are several ways to get in touch with us:

The easiest and fastest way to reach us is to start a conversation in our in-app chat widget. This is available both in the app and on our website. 

The messages go straight to our team based in the UK and Chicago office, who'll respond as soon as they can. During the week, if you leave a message, we’ll get back to you within 6 hours, but if it's the late evening, weekend or a bank / federal holiday you may have to bear with us a little longer!

You can email us at [email protected]. If your questions are specifically sales related, emailing [email protected] will help the message get to the right people even faster.

Want to chat? Call us on +1 (833) 441 7687.

We love hearing your feedback - it's what drives our roadmap and ongoing product development. If you've got an idea on how we can make Gearset better, post it on https://feedback.gearset.com. Feel free to upvote any other suggestions while you're there so we know what you'd like to see!