Gearset was designed to be easy to use and intuitive to learn, but there are always times when you'll have questions as you're getting started with a new tool. When that happens, we're here to help.

If you get stuck, the quickest first stop is to search our documentation, available at https://docs.gearset.com/. We've got a range of articles on Gearset, release management, and frequently asked questions.

We don't outsource our support - when you talk to us, you're talking to the people building and supporting the app from Cambridge, UK and Chicago, US. 

Our support hours are Monday - Friday midnight - 6pm Pacific time zone. During this time we aim to response in minutes rather than hours.

If you contact us outside of those support hours, we'll do our very best to respond as quickly as we can, but it'll typically be slower than our in-hours response times.

The easiest and fastest way to reach us is to start a conversation in our in-app chat widget. This is available both in the app and on our website. 

The messages go straight to our customer support engineering team based in the UK and Chicago office. The customer support engineering team will talk to you and your team to understand your scenario, investigate your observations and offer you advice.

The team will collect information via the in-app chat and can offer screen shares when it's suitable. They also have the knowledge and ability to connect you to other people in Gearset to unblock you.

We are proud to be responsive and able to help you when you need it. When thinking about service level agreements, we thought we would let our track record speak for itself instead.

In 2023, within our support hours, the median first response time was less than 15m, the median response time was less than 5m, and median resolution time is 23 hours.

See what our users have to say about the support we are able to offer!

You can email us at [email protected] or [email protected].

For Accounts Receivable, email [email protected].

Want to chat with our Sales team? Call us on +1 (833) 441 7687.

For Accounts Receivable or to verify bank details, call us on +44 1223 912580 (monitored between Monday- Friday 9am - 5pm UK time).

We love hearing your feedback - it's what drives our roadmap and ongoing product development. If you've got an idea on how we can make Gearset better, post it on https://feedback.gearset.com. Feel free to upvote any other suggestions while you're there so we know what you'd like to see!