What's changing?
On 7th September we released some new UI components for working with tickets (Our generic name for Jira tickets, ADO work items, Linear issues, etc) in Pipelines.
Below is an example of what this looks like.
What do I need to do?
The new system relies on Gearset maintaining a record of the tickets referenced by a particular PR in our database. In order to verify that the ticket references we find are real, we need to check that they actually exist in the ticket system.
This check is performed using the team-shared ticket system connection (or the pipeline owner's connection for user-owned pipelines). This means that the relevant connection must exist and must have permissions to access any tickets that any pipeline user might want to see. If not, the tickets it can't access will not be visible via the Pipelines UI.
This is a significant change to the old system, which made use of the user's connection to the ticket system. As a result, you may need to create or update the ticket system connection for the pipeline owner in order to continue being able to view ticket information in Pipelines.