Recently Gearset introduced the ability to back up Salesforce Knowledge as part of the Data backup feature:
Which objects are these?
Gearset can now back up articles that feature in the Knowledge section of your Salesforce org (in Classic mode):
By default, they will be listed as so in the Knowledge view:
How are they listed in Gearset?
We back up these articles and save them under each specific
Article Type along with a suffix of
__kav, similarly to how Salesforce classifies the Articles:
Knowledge articles are saved as
Knowledge__kav records. If you have a custom
Knowledge Article Type, such as this
The records will be backed up as
There are other associated objects that will be backed up alongside the main
KnowledgeArticleVersion still listed as unsupported?
When you look at the
Unsupported objects list on a backup job creation or editing, you may see that the following
KnowledgeArticle... objects are not supported:
We do actually back up these objects for their specific Article Type, but they are not stored as
KnowledgeArticle... as Salesforce does not allow us to retrieve
KnowledgeArticle... objects without specifying the type. The actual data is backed up as
<ArticleName>_kav, the associated objects are backed up as
For our example above
AbcCustomArticleType__kav, the supported objects map as follows:
How about Lightning Knowledge Articles?
Gearset also supports Lightning Knowledge articles, these are all stored as records of object type
Knowledge__kav. The record type is defined in the
RecordTypeId. Accordingly, the supported objects map as follows:
Any questions about how to deploy Knowledge Articles? Check this article
If you have any further questions feel free to reach out to us via the in-app chat.