Gearset's Jira integration (available for Teams or Enterprise license users) automatically posts updates to Jira tickets when you run validations and deployments, with a link back to the full report in Gearset. It makes tracking the status of your user stories and support tickets faster and easier.
These setup instructions are specifically for hosted Jira hosted. Read our Jira on-premise documentation for instructions on how to configure Gearset with your self-hosted Jira instance.
Initial Jira setup (team owner)
To get started, you'll need your Jira administrator to create an application link in Jira itself and your team owner to authorize Gearset. This provides a mechanism for Gearset to authenticate against Jira in order to post updates to tickets, and only has to be completed once. After this has been done, any subsequent users can set up a Jira connection in just a couple of clicks.
Step 1: Copy Gearset's public key
In Gearset, under
My connections(in the menu on the left), click Source control and services.
Step 2: Creating an application link in Jira
In a new tab, sign in to your Jira instance as an administrator and navigate to the Dashboard or Projects page. [Note: this must be completed in a new tab to preserve the generated consumer key.]
Jira settings(which is the cog icon on top right).
Paste Gearset’s URL (
https://app.gearset.com/) into the application URL text box, and click
Create new link.
When prompted with a dialog to confirm the application URL, click
Link applicationsdialog, fill in the
Application Type. It's important to leave the
Service Provider Nameblank and to check
Create incoming linkbefore clicking
Link applicationsdialog, enter the
Consumer Nameand Gearset’s
Public Keyfrom Step 1. Once the configuration is complete, click
Once completed, Gearset should appear as an application link in your Jira instance.
Step 3: Authorize your Gearset to post on behalf of your Jira user
In Gearset, on the Source control and services page (in the
My connectionssection), click
+ Connect to Jira.
https://example.atlassian.net, remove any character after
.net) of your
Jira Cloudinstance or
Jira Self-hosted (on-premise)instance and click
Connect, you’ll be redirected to your Jira instance and prompted to log in, if you aren’t already. When prompted, grant Gearset permission to make changes to your Jira data by clicking
Once complete, Jira will redirect you back to Gearset.
Connecting to Jira (team members)
Once the Jira application link has been created and Gearset has been authorized by the team owner, the rest of the team members will be able to connect to Jira. When each Gearset user connects to Jira, that will be with their own Jira credentials, so that Jira comments are attributed to each teammate correctly.
In Gearset, on the Source control and services page (which is in the
My connectionssection) and click
+ Connect to Jira.
Welcome to JIRAdialogue box (as shown above).
You'll be redirected back to Gearset and can start linking Jira tickets.
Adding a Jira ticket
Once you have set up an application link in Jira, you and your team can start linking Jira tickets to your deployments and validations. For Gearset to automatically update your Jira ticket, simply add the Jira ticket reference before you deploy or run a validation.
To link a Jira ticket, follow the usual comparison process, selecting which metadata items you would like to deploy or include in your validated package.
Once the pre-deployment problem analysis has checked for any potential issues, you’ll be taken to the
Summary of objects to deploypage.
Click on the
Jira updatespanel, add in your ticket reference, and you’re all set! When adding ticket references you can search ticket titles or descriptions to find the ones you need.
If you would like to search by ticket reference, you have to search for the exact reference in the format [Project ID]-[ticket ID].
From there you can either validate and schedule the deployment or deploy instantly as usual.
Within Jira, any actions performed will have been automatically recorded for you in your Jira ticket.
Any deployment notes added to your deployment will also appear as comments attached to your Jira ticket.
If you wanted to configure the messages posted to Jira, here are some additional config settings that you can access via the
You can also set the status of the Jira ticket directly from Gearset. Note that the status update only triggers on a successful deployment.
With this feature you’ll be able to see exactly what changes have been made at each step of the user story, making it easier to review changes and speed up your release cycles.