Gearset's Flow error monitoring solution helps teams stay on top of Flow errors in their Salesforce orgs by providing automated alerts and actionable insights. This feature allows users to diagnose and resolve issues efficiently, keeping business processes running smoothly. Learn more about Gearset's Flow error monitoring on our Flow error monitoring solution page.
Below, you'll find answers to frequently asked questions around how Flow error monitoring works, its licensing, setup, and customization options.
Is error monitoring licensed separately?
Yes. Flow error monitoring is licensed by standard Salesforce users in your Production org. Sandbox orgs are generally excluded with fair use limits in place. Please get in touch via the in-app chat or email us at sales@gearset.com if you'd like to know more about adding error monitoring to your account.
How many Salesforce orgs can I monitor for errors?
By default you can monitor two Salesforce orgs. If you require additional monitoring jobs then just contact us via the in-app chat or email sales@gearset.com.
Does Flow error monitoring store any sensitive information?
A necessary part of the error monitoring process requires Gearset to parse the auto-generated Flow error emails by Salesforce. Gearset has no control over the data included by Salesforce in the error emails. These emails may or may not contain certain types of PHI, PCI or PII (e.g. names of users involved in triggering the error).
The original content of the email is stored and displayed to you as part of the key functionality that error monitoring provides for the purposes of debugging issues. Gearset does not use or share that information with anyone outside of your team.
How can I stop Gearset from monitoring my Salesforce org?
You'll need to manually undo the steps that you took when first creating your error monitoring job. Log into your Salesforce org and change the settings in the following locations:
Step 1: Set email recipients(s)
Navigate to
Apex Exception Email via Setup > Email > Apex Exception Emailunder the Administration section in the side panel.Remove the existing Gearset email address that was added.
Step 2: Change default behaviour:
Navigate to
Process Automation Settings via Setup > Process Automation > Process Automation settings.Change the sent Process or Email Error Email to field from
Apex Exception Email RecipientstoUser who last modified the Process or Flow.Click
Save
Can I set up notifications for flow errors?
Yes. We support MS Teams and Slack for notifications. Once added you can create notification rules based on email body contents such as Flow name or error information.
Can I monitor Apex errors?
Not yet. Apex error monitoring is on our roadmap and is currently planned for the end of Q1/start of Q2.
Can I monitor Flow errors in developer sandbox orgs?
No, developer sandbox orgs cannot be monitored for Flow errors at this time.