Gearset

We do not recommend monitoring Sandbox orgs. Once a Sandbox org is refreshed a new org id is created which will break the link between your Salesforce org and the Flow error monitoring job and you will lose access to the Flow error results.

Setting up your org for Flow and Apex error monitoring requires both generating an inbox address using Gearset and changing settings in your Salesforce org.

Step 1: Generate a monitoring inbox address using Gearset

Click on the <code>Observability</code> category in the Gearset side navigation.

Click on <code>Begin setup</code>. (Note: If you've previously added a job, you can add a second job via the <code>Actions</code> button drop-down in the top right of the page.

Choose the Salesforce production org you wish to monitor for errors.

Add a name for your job and click <code>Next</code>.

<code>Copy</code> the automatically generated unique monitoring inbox address. It will take the general format of <code>325f-43a6-baed-3f2b23a91b53@eu.platform.gearset.com</code> (Note: depending on the region your data resides it may be <code>@us.platform.gearset.com</code> or similar depending on region).

1. Click on the <code>Observability</code> category in the Gearset side navigation. 
2. Click on <code>Begin setup</code>. (Note: If you've previously added a job, you can add a second job via the <code>Actions</code> button drop-down in the top right of the page.
3. Choose the Salesforce production org you wish to monitor for errors.
4. Add a name for your job and click <code>Next</code>.
5. <code>Copy</code> the automatically generated unique monitoring inbox address. It will take the general format of <code>325f-43a6-baed-3f2b23a91b53@eu.platform.gearset.com</code> (Note: depending on the region your data resides it may be <code>@us.platform.gearset.com</code> or similar depending on region).
6. Click <code>Finish</code>.

Add an existing Salesforce user to the list to continue receiving Apex alerts, or multiple recipients to the External Email Address field, separated by a semi-colon.

Step 2: Set the Gearset generated inbox address as email recipient(s) in Salesforce 

Using <code>Quick find</code> , navigate to <code>Apex Exception Email</code>.

Add the generated Gearset external email address in the previous step to the <code>External Email Addresses</code> field.

1. Log into your Salesforce Production org.
2. Using <code>Quick find</code> , navigate to <code>Apex Exception Email</code>. 
3. Add the generated Gearset external email address in the previous step to the <code>External Email Addresses</code> field.

Step 3: Change default recipient address behavior in Salesforce

Using the <code>Quick find</code>, navigate to <code>Process Automation Settings</code> located under <code>Process Automation</code>.

Locate the <code>Send Process or Flow Error Email</code> drop-down form field.

Change the existing <code>User Who Last Modified the Process or Flow</code> default value to the <code>Apex Exception Email Recipients</code> option.

1. Log in to your Salesforce org.
2. Using the <code>Quick find</code>, navigate to <code>Process Automation Settings</code> located under <code>Process Automation</code>.
3. Locate the <code>Send Process or Flow Error Email</code> drop-down form field. 
4. Change the existing <code>User Who Last Modified the Process or Flow</code> default value to the <code>Apex Exception Email Recipients</code> option.
5. Click <code>Save</code>.

Manual configuration steps when setting up error monitoring for your Salesforce org

Manually configuring error monitoring for your Salesforce org

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Manually configuring error monitoring for your Salesforce org

Setup instructions

Step 1: Generate a monitoring inbox address using Gearset

Step 2: Set the Gearset generated inbox address as email recipient(s) in Salesforce

Step 3: Change default recipient address behavior in Salesforce