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Incident explanation for API issue Jan 2024
Incident explanation for API issue Jan 2024

We have been made aware of multiple customers facing slow metadata retrieval.

Valerio Chang avatar
Written by Valerio Chang
Updated over a week ago

Initial post: 4 Jan 2024, 17:00pm UTC
Last updated: 2 Feb 2024, 22:00pm UTC

Incident reported: 22 Jan

As of 2nd Feb 2024, 22:00pm UTC, there has been a report of this issue, so it is possible this has not been fully resolved yet.

What's the issue?

Since 22nd of January 2024, Gearset was made aware of slowness in the retrieval of metadata using the Salesforce Metadata API, similar to what we reported on the 4 Jan.

So far we have confirmed that the following Salesforce instances are facing this issue.

We will continue to update this list as we gain more information.

Instance

Resolved?

Salesforce status

FRA12S

Yes - confirmed by users

FRA2S

Yes - confirmed by users

FRA8S

Yes - confirmed by users

USA62S

Yes - confirmed by users

USA22S

Awaiting confirmation

USA60S

Yes - confirmed by users

USA488S

Awaiting confirmation

USA244S

Confirmed report of active degradation

What's the cause?

When running a test using Workbench (an independent application), which uses the same Salesforce Metadata API as Gearset, users are able to replicate a longer than expected retrieval time on the same orgs with the same metadata.

We are asking all users to run these tests to allow us to confirm if the cause of their comparison retrieval issue is the Salesforce Metadata API.

If the retrieval is much faster in Workbench then it can be useful to start the comparison again to see if it is a transient issue. If the retrieval is fast in Workbench but still slow in Gearset then please let us know through the in app chat.

Historical Incident Log

Incident reported: 3 Jan

As of 5th Jan 2024, 09:00 UTC, there have been no further reports of this issue, and the slow retrieval of objects over the Metadata API is believed to be resolved.

What's the issue?

Since 3rd of January 2024, Gearset was made aware of slowness in the retrieval of metadata using the Salesforce Metadata API.

So far we have confirmed that the following Salesforce instances are facing this issue.

We will continue to update this list as we gain more information.

Instance

Resolved?

CS125

Yes - confirmed by users

CS129

Yes - confirmed by users

CS281

Yes - confirmed by users

USA28S

Yes - confirmed by users

USA240S

Yes

USA256S

Yes - confirmed by users

CAN6S

Yes

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