We occasionally get reports of the Gearset application not loading as expected in specific geographic locations. This is usually intermittent and limited to a subset of users within a specific country.
The UI will look something like this:
To help debug this issue, it's really useful for us to understand how your Internet Service Provider is routing the request.
If you experience this issue, please run the following commands in a terminal or command prompt window. Providing the results to our support team via the in-app chat will allow us to help you more quickly.
nslookup app.gearset.comtraceroute app.gearset.com(on Mac) ortracert app.gearset.com(on Windows)Example
nslookupresponse:
Example
tracerouteresponse:
Share the results you get from the
Developer Tools > Networkingtab when trying to access these two URLs?Example response:
