Are you getting Login failed when trying to join a team using an invite link? Or are your teammates having difficulties accepting your invitation to your Gearset team?

Below are some common issues that customers run into when trying to add colleagues to their Gearset team, along with some solutions to try.

If you are new to Gearset

If you haven't created a Gearset account yet, click Create your Gearset account and enter your chosen login details:

If you have a Gearset account already

If you already have an account, click I already have a Gearset account at the bottom. Make sure you enter the login information for the account to which the email invitation is being sent.

Note: Gearset users can only be a member of one team at a time. If you belong to a team and accept an invitation to join a new team, you will leave the original team. Any deployment history you have will remain accessible from the old team only it won't be transferred to your new team.

If you need help retrieving your log-in credentials, follow the instructions in this article.

Has the invitation expired?

If the invitation link is being sent via email, make sure the link hasn't expired. If multiple invitations have been sent, make sure the most recent one is being used.

If your team member is unable to find the email in their inbox, you can send the invitation link directly to them by clicking the Copy invite link button (shown below).

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