Gearset was designed to be easy to use and intuitive to learn, but there are always times when you'll have questions as you're getting started with a new tool. When that happens, we're here to help.

If you get stuck, the quickest first stop is to search our documentation, available at https://docs.gearset.com/. We've got a range of articles on Gearset, release management, and frequently asked questions.

If you can't find the answer you're looking for, there are several ways to get in touch with us:

  • In-app chat
  • Email
  • Phone
  • Feedback forum

Support hours

Gearset is a UK company. We don't outsource our support - when you talk to us, you're talking to the people building the app. 

Our core support hours are 8am - 6pm GMT Monday - Friday

We do our best to maintain a responsive support service outside of those hours, but due to time zone differences around the world, this may mean that support requests and emails outside of our core hours may not be answered immediately.

In-app chat

The easiest and fastest way to reach us is to start a conversation in our in-app chat widget. This is available both in the app and on our website. 

The messages go straight to our UK-based team who'll respond as soon as they can. We aim to reply within minutes rather than hours, but if it’s the weekend or the evening in the UK you may have to bear with us a little longer!

Email

You can email us at [email protected].

If your questions are specifically sales related, emailing [email protected] will help the message get to the right people even faster.

Telephone

Want to chat? Call us on +1 (833) 441 7687.

Feedback forum

We love hearing your feedback - it's what drives our roadmap and ongoing product development. If you've got an idea on how we can make Gearset better, post it on https://feedback.gearset.com. Feel free to upvote any other suggestions while you're there so we know what you'd like to see!

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