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Find quick answers to our most commonly asked questions
+10
58 articles in this collection
Written by
Kevin Boyle,
Jason Mann,
Luke
and 10 others
Connections and authentication
Which browsers does Gearset support?
The best browsers to use and a note on ad blockers
Written by
Ali Daw
Updated this week
Which account should I use to log into Gearset?
Avoid Salesforce Sandbox login if you can
Written by
Jason Mann
Updated over a week ago
How to change your Gearset login
What to do if you want to log in with a different account type or have lost your account access due to sandbox refresh
Written by
Valerio
Updated over a week ago
Which Salesforce clouds does Gearset support?
Gearset supports the Sales Cloud and Service Cloud
Written by
Jason Mann
Updated over a week ago
What org types does Gearset support?
Gearset supports all Salesforce org types for comparison and deployment
Written by
Jason Mann
Updated over a week ago
What OAuth version does Gearset use?
Written by
Jason Mann
Updated over a week ago
How does Gearset's OAuth connection to orgs work?
Written by
Jason Mann
Updated over a week ago
Why does Gearset have two Connected Apps?
Explaining why you'll see "Gearset" and "Gearset Deploy" in the Connected Apps in your Salesforce org
Written by
Ali Daw
Updated over a week ago
Does Gearset support SSO?
Using your SSO configuration to log into your Gearset account
Written by
Valerio
Updated this week
What access does Gearset need when connecting to a Salesforce org?
Written by
Valerio
Updated over a week ago
Does using Gearset install anything into my orgs?
Written by
Jason Mann
Updated over a week ago
Why can't I see all of my scratch orgs?
How to add scratch orgs created outside of Gearset, and how to access scratch orgs created in Gearset from other applications
Written by
Oli Lane
Updated over a week ago
Can I set a username and password on my scratch org?
Written by
Oli Lane
Updated over a week ago
Security
Why am I seeing Gearset logins from Ireland when my data storage location is the US (or Australia)?
Written by
Valerio
Updated over a week ago
Can Gearset connect to orgs with IP access restrictions?
How to add Gearset to Network Access and Login IP Range
Written by
Valerio
Updated over a week ago
Can I connect to an org with My Domain / Custom Domain login?
Written by
Valerio
Updated over a week ago
Disabling LastPass when using Gearset
A user guide for how to disable the LastPass password plugin when using Gearset
Written by
Stephen Chambers
Updated over a week ago
Comparisons and deployments
How can I change the deployment package before deploying?
Written by
Valerio
Updated over a week ago
How do I make my comparison faster?
Use metadata filters to speed up slow metadata comparisons
Written by
George Marino
Updated over a week ago
Are your Pull Requests not showing what we expected?
Explanation of behaviour whilst doing pull requests in GitHub and other git providers.
Written by
Jaime Esqueda
Updated over a week ago
What does the setting "XML quote escaping style" do in Gearset?
Written by
Valerio
Updated over a week ago
How does Gearset handle Salesforce metadata API releases?
Written by
Valerio
Updated over a week ago
How does Gearset handle requests that exceed the download limit?
What does the error "The total size of the metadata downloaded exceeded Salesforce's limits" mean?
Written by
Valerio
Updated over a week ago
What metadata types does Gearset support?
Gearset can support anything in the Salesforce metadata API
Written by
Valerio
Updated over a week ago
How do I cancel a validation or deployment that has started?
Sometimes you need to cancel a validation or deployment in Gearset after kicking things off, how do you do that?
Written by
Kevin Boyle
Updated over a week ago
How do I change the API version that Gearset uses?
Gearset will try to choose the best API version depending on your source and target, but sometimes it can be useful to override that choice
Written by
Oli Lane
Updated over a week ago
Where are subcomponents, like Custom Fields, displayed in Gearset comparison results?
Are you also looking for Validation Rule, Business Process, WebLink (Custom Buttons) or Record Type in the comparison results?
Written by
Kevin Slattery
Updated over a week ago
Why has Gearset added components of 'No difference' to my deployment package?
Written by
Ali Daw
Updated over a week ago
Retrieving Standard Value Sets with Gearset
Written by
Valerio
Updated over a week ago
Are profile permissions showing up as 'New' or 'Deleted' when you know it's not the case?
An explanation of how profile permissions can show up differently for Git compared to orgs
Written by
Valerio
Updated over a week ago
In git with org comparisons, why are the results different from org to org comparisons?
Written by
Valerio
Updated over a week ago
Should I source control managed packages?
Decide whether to deploy metadata associated with managed packages into version control
Written by
Ali Daw
Updated over a week ago
How can I uninstall managed packages from my source control repository?
Written by
Valerio
Updated over a week ago
Gearset is changing the way it orders XML to more closely reflect what you’d expect when using another tool such as Ant, Workbench, or SFDX CLI
Changes to core components ordering in XML
Written by
Dan Fenner
Updated over a week ago
Why are there differences between my git branch and my org after initialization?
Explaining why you see metadata differences between a freshly updated source control repository and its parent org
Written by
Jason Mann
Updated over a week ago
Sharing your comparison with Gearset
How to share your comparison with Gearset for faster and easier troubleshooting
Written by
Valerio
Updated over a week ago
Continuous integration
What does the checkbox 'Include User Permissions' mean in a CI job?
User permissions in a profile or permission set, and how to deploy or exclude them
Written by
Valerio
Updated over a week ago
Troubleshooting continuous integration (CI) jobs
Check the Metadata filter and problem analyzers
Written by
Valerio
Updated over a week ago
Data deployments
Can I preserve the source record ID when doing deploying new data?
Written by
Valerio
Updated over a week ago
What information is useful when debugging data deployment issues?
Written by
Valerio
Updated over a week ago
How can I deploy Person Account data records?
Written by
Valerio
Updated over a week ago
Why were dependencies of my records not deployed?
How to configure a data deployment to include the records you need
Written by
Tom Smith
Updated over a week ago
How do I maintain the correct Salesforce user in my target org during a data deployment?
Written by
Valerio
Updated over a week ago
Which objects and fields can be deployed using Gearset's data loader?
Why can't I see an object when configuring a data deployment? Why wasn't a field deployed?
Written by
Valerio
Updated over a week ago
Deploying custom settings data with Gearset
How to configure a data deployment to deploy custom settings
Written by
Tom Smith
Updated over a week ago
Why does Gearset exclude duplicate records during a data deployment?
Duplicate records cause errors with data deployments, so Gearset now detects them in the source and excludes them
Written by
Tom Smith
Updated over a week ago
Can I deploy archived or deleted records?
Gearset doesn't support deploying archived or deleted records
Written by
Tom Smith
Updated over a week ago
Data backup
Unexpected changed records in Data backup runs
Written by
Valerio
Updated over a week ago
Why aren't all Files being backed up from my org?
Salesforce Files unifies all of your users' files, documents, content and attachments in Lightning Experience.
Written by
Luke
Updated over a week ago
Why are LastReferencedDate and LastViewedDate fields not backed up?
The fields are used internally by Salesforce to keep track of recently viewed and recently referenced records by the current user.
Written by
Luke
Updated over a week ago
Licensing and purchasing
What is Gearset's licensing model and pricing?
Can the team mix licenses types? What are the pricing options?
Written by
Jason Mann
Updated over a week ago
Is there a minimum license purchase?
Written by
Jason Mann
Updated over a week ago
How many Salesforce orgs can I add with my subscription?
Our policy on the maximum amount/limit of Salesforce orgs you can add
Written by
Jason Mann
Updated over a week ago
Is support included in the price?
Written by
Valerio
Updated over a week ago
What payment methods can I use?
Written by
Jason Mann
Updated over a week ago
How can I buy a Gearset subscription?
You can purchase Gearset in-app, or contact our sales team for an invoice
Written by
Jason Mann
Updated over a week ago
How to pay FastSpring by wire transfer
Step-by-step guide to wire transfers
Written by
Hannah Ridge
Updated over a week ago
How to pay FastSpring by check
Step-by-step guide to paying with a check (US customers only)
Written by
Hannah Ridge
Updated over a week ago