FAQ

Which browsers does Gearset support?

The best browsers to use and a note on ad blockers

Written by Ali Daw
Updated this week

Which account should I use to log into Gearset?

Avoid Salesforce Sandbox login if you can

Written by Jason Mann
Updated over a week ago

How to change your Gearset login

What to do if you want to log in with a different account type or have lost your account access due to sandbox refresh

Written by Valerio
Updated over a week ago

Which Salesforce clouds does Gearset support?

Gearset supports the Sales Cloud and Service Cloud

Written by Jason Mann
Updated over a week ago

What org types does Gearset support?

Gearset supports all Salesforce org types for comparison and deployment

Written by Jason Mann
Updated over a week ago

What OAuth version does Gearset use?

Written by Jason Mann
Updated over a week ago

How does Gearset's OAuth connection to orgs work?

Written by Jason Mann
Updated over a week ago

Why does Gearset have two Connected Apps?

Explaining why you'll see "Gearset" and "Gearset Deploy" in the Connected Apps in your Salesforce org

Written by Ali Daw
Updated over a week ago

Does Gearset support SSO?

Using your SSO configuration to log into your Gearset account

Written by Valerio
Updated this week

What access does Gearset need when connecting to a Salesforce org?

Written by Valerio
Updated over a week ago

Does using Gearset install anything into my orgs?

Written by Jason Mann
Updated over a week ago

Why can't I see all of my scratch orgs?

How to add scratch orgs created outside of Gearset, and how to access scratch orgs created in Gearset from other applications

Written by Oli Lane
Updated over a week ago

Can I set a username and password on my scratch org?

Written by Oli Lane
Updated over a week ago

Why am I seeing Gearset logins from Ireland when my data storage location is the US (or Australia)?

Written by Valerio
Updated over a week ago

Can Gearset connect to orgs with IP access restrictions?

How to add Gearset to Network Access and Login IP Range

Written by Valerio
Updated over a week ago

Can I connect to an org with My Domain / Custom Domain login?

Written by Valerio
Updated over a week ago

Disabling LastPass when using Gearset

A user guide for how to disable the LastPass password plugin when using Gearset

Written by Stephen Chambers
Updated over a week ago

How can I change the deployment package before deploying?

Written by Valerio
Updated over a week ago

How do I make my comparison faster?

Use metadata filters to speed up slow metadata comparisons

Written by George Marino
Updated over a week ago

Are your Pull Requests not showing what we expected?

Explanation of behaviour whilst doing pull requests in GitHub and other git providers.

Written by Jaime Esqueda
Updated over a week ago

What does the setting "XML quote escaping style" do in Gearset?

Written by Valerio
Updated over a week ago

How does Gearset handle Salesforce metadata API releases?

Written by Valerio
Updated over a week ago

How does Gearset handle requests that exceed the download limit?

What does the error "The total size of the metadata downloaded exceeded Salesforce's limits" mean?

Written by Valerio
Updated over a week ago

What metadata types does Gearset support?

Gearset can support anything in the Salesforce metadata API

Written by Valerio
Updated over a week ago

How do I cancel a validation or deployment that has started?

Sometimes you need to cancel a validation or deployment in Gearset after kicking things off, how do you do that?

Written by Kevin Boyle
Updated over a week ago

How do I change the API version that Gearset uses?

Gearset will try to choose the best API version depending on your source and target, but sometimes it can be useful to override that choice

Written by Oli Lane
Updated over a week ago

Where are subcomponents, like Custom Fields, displayed in Gearset comparison results?

Are you also looking for Validation Rule, Business Process, WebLink (Custom Buttons) or Record Type in the comparison results?

Written by Kevin Slattery
Updated over a week ago

Why has Gearset added components of 'No difference' to my deployment package?

Written by Ali Daw
Updated over a week ago

Retrieving Standard Value Sets with Gearset

Written by Valerio
Updated over a week ago

Are profile permissions showing up as 'New' or 'Deleted' when you know it's not the case?

An explanation of how profile permissions can show up differently for Git compared to orgs

Written by Valerio
Updated over a week ago

In git with org comparisons, why are the results different from org to org comparisons?

Written by Valerio
Updated over a week ago

Should I source control managed packages?

Decide whether to deploy metadata associated with managed packages into version control

Written by Ali Daw
Updated over a week ago

How can I uninstall managed packages from my source control repository?

Written by Valerio
Updated over a week ago

Gearset is changing the way it orders XML to more closely reflect what you’d expect when using another tool such as Ant, Workbench, or SFDX CLI

Changes to core components ordering in XML

Written by Dan Fenner
Updated over a week ago

Why are there differences between my git branch and my org after initialization?

Explaining why you see metadata differences between a freshly updated source control repository and its parent org

Written by Jason Mann
Updated over a week ago

Sharing your comparison with Gearset

How to share your comparison with Gearset for faster and easier troubleshooting

Written by Valerio
Updated over a week ago

What does the checkbox 'Include User Permissions' mean in a CI job?

User permissions in a profile or permission set, and how to deploy or exclude them

Written by Valerio
Updated over a week ago

Troubleshooting continuous integration (CI) jobs

Check the Metadata filter and problem analyzers

Written by Valerio
Updated over a week ago

Can I preserve the source record ID when doing deploying new data?

Written by Valerio
Updated over a week ago

What information is useful when debugging data deployment issues?

Written by Valerio
Updated over a week ago

How can I deploy Person Account data records?

Written by Valerio
Updated over a week ago

Why were dependencies of my records not deployed?

How to configure a data deployment to include the records you need

Written by Tom Smith
Updated over a week ago

How do I maintain the correct Salesforce user in my target org during a data deployment?

Written by Valerio
Updated over a week ago

Which objects and fields can be deployed using Gearset's data loader?

Why can't I see an object when configuring a data deployment? Why wasn't a field deployed?

Written by Valerio
Updated over a week ago

Deploying custom settings data with Gearset

How to configure a data deployment to deploy custom settings

Written by Tom Smith
Updated over a week ago

Why does Gearset exclude duplicate records during a data deployment?

Duplicate records cause errors with data deployments, so Gearset now detects them in the source and excludes them

Written by Tom Smith
Updated over a week ago

Can I deploy archived or deleted records?

Gearset doesn't support deploying archived or deleted records

Written by Tom Smith
Updated over a week ago

Unexpected changed records in Data backup runs

Written by Valerio
Updated over a week ago

Why aren't all Files being backed up from my org?

Salesforce Files unifies all of your users' files, documents, content and attachments in Lightning Experience.

Written by Luke
Updated over a week ago

Why are LastReferencedDate and LastViewedDate fields not backed up?

The fields are used internally by Salesforce to keep track of recently viewed and recently referenced records by the current user.

Written by Luke
Updated over a week ago

What is Gearset's licensing model and pricing?

Can the team mix licenses types? What are the pricing options?

Written by Jason Mann
Updated over a week ago

Is there a minimum license purchase?

Written by Jason Mann
Updated over a week ago

How many Salesforce orgs can I add with my subscription?

Our policy on the maximum amount/limit of Salesforce orgs you can add

Written by Jason Mann
Updated over a week ago

Is support included in the price?

Written by Valerio
Updated over a week ago

What payment methods can I use?

Written by Jason Mann
Updated over a week ago

How can I buy a Gearset subscription?

You can purchase Gearset in-app, or contact our sales team for an invoice

Written by Jason Mann
Updated over a week ago

How to pay FastSpring by wire transfer

Step-by-step guide to wire transfers

Written by Hannah Ridge
Updated over a week ago

How to pay FastSpring by check

Step-by-step guide to paying with a check (US customers only)

Written by Hannah Ridge
Updated over a week ago