If you have finished your usage of Gearset and would like to remove the metadata, data and account login, this guide will help you achieve that. We are sorry to see you go, if there's anything you think Gearset can do to change your mind - please do let us know via the in-app chat!

Deleting the data backup master key

To delete your team's data records stored in Gearset, you can go to the data management page of the app and scroll to the bottom section, where you will find the button to remove the backup master key.

You will want to execute the deletion of the data backup master key before you deactivate the account.

Deactivating the account and metadata

To deactivate your Gearset account, you can go to the account summary page of the app and scroll to the bottom section, where you will find the account deactivation button.

You should contact us to cancel any subscriptions before deactivating your account.

If you proceed, you will never be able to use the same email authentication method to create another Gearset account.

N.B. A Gearest account created with email [email protected] on Salesforce authentication is distinct from a Gearest account created with email [email protected] with Google authentication.

Completing this action will mark all jobs by the user as deleted and the comparison metadata will be removed from the Gearset AWS servers.

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